Learn / Case Studies / Ryanair

Back to case studies

How Ryanair uses Hotjar Surveys to measure satisfaction and report on trends

How to improve customer experience
UX designer

Last updated

24 Mar 2023

Features used

Window view from a plane with 'Ryanair' logo on top
The main stakeholders in our business want to keep track of product performance. We use Hotjar Surveys to see how satisfied customers are with our products, and we report the larger trends.
Rui Pereira
Head of Research and Usability
The value of Hotjar, for us, is that we can observe trends. We started doing this in May of 2018, and we were quickly able to observe trends in satisfaction. We can compare one month with another, and we find this useful.
Anna Zajac
User Experience Research

Get started with Hotjar

No-card icon
Sign icon
Privacy icon