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How Hussle’s ‘folder of pain’ helps improve their product and spot a bug a week

Ecommerce
How to improve your product
Product manager

Last updated

24 Mar 2023
Man in gym
"I don't like to get emails from Hotjar saying 'Here's another Survey response' because it means someone has canceled! But it's vital information, and I read every single one."
Luke Calton
Product Lead, Hussle

Luke spends eight minutes a day watching Recordings and fixes one bug a week.

"I try and watch eight minutes of Recordings, every single day. Sometimes it's more, sometimes it's less. I think it helps you be really close to the user. Rather than guess, I can watch—and this helps us stay focused on building what’s right for the user."
Luke Calton
Product Lead, Hussle
Luke Calton
Product Lead, Hussle
“We really love Hotjar. I share all the insights I find with the team. We get the Customer Success Manager to watch Recordings. UX person to watch recordings. Devs watch recordings. It’s a team effort. It’s democratic learning."
Luke Calton
Product Lead, Hussle

Luke spends eight minutes a day watching Recordings, and fixes one bug a week.